Quality & Practice Improvement Coordinator - Flexible Location across Australia

Employment Type:
FP - Full-Time Permanent  
Quality Improvement Practice Partner
Charity Salary Packaging Options Available
Closing Date:

Quality and Practice Improvement Coordinator – Flexible Location across Australia

  • Role can be based at any one of the Key Assets office locations
  • Charity Salary Sacrifice options available to increase take home pay, competitive salary
  • Laptop and mobile phone included
  • 4 weeks holiday, increasing to 5 weeks after 2 years continual service

About Our Organisation - KEY ASSETS - The Children’s Services Provider (Not-For-Profit Agency)

  • National organisation providing child, youth and family services including out of home care, family preservation and intensive support, early intervention.
  • Committed to building a culturally diverse and inclusive workforce, AWEI Bronze Employer of Choice for 2015 & 2016, AWEI Gold Employer Award for 2017, AWEI Silver Employer Award for 2018, finalist for the Australian HR Awards 2017.
  • Key Assets is committed to working in partnership with all communities to achieve good outcomes for our children and families.
  • View our current Reconciliation Action Plan here: .

Key Responsibility

The Quality and Practice Improvement Coordinator will work closely with the Quality and Practice Improvement Partner in supporting the operations to deliver high quality services to children, families and other service users while ensuring practice continually develops and improves.

About the Role

As part of the Operations team, you will be responsible for:

  • Contributing to ensuring that practice development and continuous service improvement occurs balancing the need for national consistency with state requirements and standards.
  • Assisting in developing high level national service delivery policies that meet Key Assets jurisdictional needs and relevant standards and assist with ensuring local operational procedures are consistent with these policies.
  • Contributing to ensuring a national approach to safeguarding is embedded in all activities, policies, and procedures.
  • Collating, reporting, interpreting, and communicating operational data on a routine and ad hoc basis to drive service improvement.
  • Participating in serious incident investigations and prepare reports focused on learnings and improvements.
  • Participating in program and service evaluations and the collection and reporting of outcomes measures.
  • Contributing to the integration of learnings from research and emerging thinking into practice.
  • Contributing to an operationally focused Quality and Practice Development Committee to examine trends and apply learnings from research, incidents, outcome measures and evaluations.
  • Contributing to identified national practice improvement projects and initiatives and work to support practice development at all levels of the organisation.
  • Contributing to the development of state and national tenders and submissions.

Experience and Skills Required

  • Australian or equivalent social work, psychology, or human/behavioural science qualification.
  • Experience working directly with vulnerable people, including children, young people, their families, and people with a disability.
  • Experience and in analysing, presenting, and interpreting data.
  • Experience in policy writing and applying that policy to practice.
  • Experience in the production of high-quality reports including data analysis and interpretation.
  • Experience in project work.
  • Knowledge of child and family service systems, including child protection, out of home care, and family support services.
  • Detailed understanding of safeguarding principles and practices.

For a private conversation regarding this exciting new career opportunity, please call Caroline Brown, Group Director Operations on 03 6283 1900. (KEY ASSETS RESERVES THE RIGHT TO INTERVIEW SUITABLE INDIVIDUALS PRIOR TO THE CLOSING DATE OF THIS CAMPAIGN, THIS CAMPAIGN MAY ALSO BE EXTENDED AT ANY TIME)

KEY ASSETS THE CHILDREN’S SERVICES PROVIDER is committed to building a culturally diverse workforce and all applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Aboriginal and Torres Strait Islander peoples and minority groups are encouraged to apply.