Quality & Practice Improvement Partner - Flexible Location across Australia

Employment Type:
FP - Full-Time Permanent  
Group Director Operations
Charity Salary Packaging Options Available
Closing Date:

Quality and Practice Improvement Partner – Flexible Location

  • Role can be based at any one of the Key Assets office locations
  • Charity Salary Sacrifice options available to increase take home pay, competitive salary
  • Laptop and mobile phone included
  • 4 weeks holiday, increasing to 5 weeks after 2 years continual service

About Our Organisation - KEY ASSETS - The Children’s Services Provider (Not-For-Profit Agency)

  • National organisation providing child, youth and family services including out of home care, family preservation and intensive support, early intervention.
  • Committed to building a culturally diverse and inclusive workforce, AWEI Bronze Employer of Choice for 2015 & 2016, AWEI Gold Employer Award for 2017, AWEI Silver Employer Award for 2018, finalist for the Australian HR Awards 2017.
  • Key Assets is committed to working in partnership with all communities to achieve good outcomes for our children and families.
  • View our current Reconciliation Action Plan here: .

Key Responsibility

We currently require a Quality and Practice Improvement Partner to support operations to deliver high quality services to children, families and other service users while ensuring practice continually develops and improves.

About the Role

As part of the Operations team, you will be responsible for:

  • Ensuring that practice development and continuous service improvement occurs.
  • Developing high level national service delivery policies that meet jurisdictional needs and relevant standards and assist with ensuring local operational procedures are consistent with these policies.
  • Ensuring a national approach to safeguarding is embedded in all activities, policies and procedures.
  • Collating, reporting, interpreting, and communicating operational data on a routine and ad hoc basis to drive service improvement.
  • Conducting serious incident investigations and prepare reports focused on learnings and improvements.
  • Coordinating program and service evaluations and the collection and reporting of outcomes measures.
  • Ensuring the integration of learnings from research and emerging thinking into practice.
  • Leading an operationally focused Quality and Practice Development Committee to examine trends and apply learnings from research, incidents, outcome measures and evaluations.
  • Leading identified national practice improvement projects and initiatives and work to support practice development at all levels of the organisation.
  • Contributing to the development of state and national tenders and submissions.

Experience and Skills Required

  • Australian or equivalent social work, psychology, or human/behavioural science qualification.
  • Extensive experience working directly with vulnerable people, including children, young people, their families, and people with a disability.
  • Experience in practice leadership, sharing practice wisdom, supervision of staff and the translation of practice into policy.
  • Experience in leading projects.
  • Experience in analysing, presenting, and interpreting data.
  • Experience in policy writing and applying that policy to practice.
  • Proven experience in the production of high-quality reports including data analysis and interpretation.
  • Knowledge of child and family service systems, including child protection, out of home care, and family support services.
  • Detailed understanding of safeguarding principles and practices.

For a private conversation regarding this exciting new career opportunity, please call Caroline Brown, Group Director Operations on 03 6283 1900. (KEY ASSETS RESERVES THE RIGHT TO INTERVIEW SUITABLE INDIVIDUALS PRIOR TO THE CLOSING DATE OF THIS CAMPAIGN, THIS CAMPAIGN MAY ALSO BE EXTENDED AT ANY TIME)

KEY ASSETS THE CHILDREN’S SERVICES PROVIDER is committed to building a culturally diverse workforce and all applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Aboriginal and Torres Strait Islander peoples and minority groups are encouraged to apply.